July 25, 2017

FAQs – PrivacyDuck Services & Operations

PrivacyDuck Frequently Asked Questions

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Q: Why Do You Divide the Sites Up on Your Paid Opt-Out Services By Basic, Premium, & VIP?

A: We choose which sites fall under which of our three services (Basic, Premium, & VIP) based largely on two things:

  1. How difficult they are to opt out
  2. How much time it takes to complete the process

There are over 323 sites on the internet showing your Personally Identifiable Information (PII) as of Summer 2017. Each of these sites has their own specific process for opting-out: there is no “grand master list” we can just erase an individual from; there is no magic switch. What does exist is this: a relatively new and aggressively prolific data industry benefitting from decades of data collection about YOU amongst several hundred companies and sites with very little Federal oversight and regulation (and none coming on the horizon).

What does this mean when it comes to our three levels of Privacy Services? Each company is free to have their own opt-out process: they can make it however complicated or time-consuming they like, within very elastic boundaries. This ranges from instant or near-instant deletion with a check-of-a-box (most of our Basic Privacy sites) to several months’ of repeated mail-in requests and legal demands to obtain opt-out compliance (our VIP sites). The ones that fall in the middle are on our Premium list. But no matter the difficulty, our expertly-trained career privacy staff is on top of it to the fullest extent.

Q: Can I Mix-&-Match What Sites I Want Removed? Like Choose Some from Basic, Some from VIP?

A: Unfortunately, no. The 320+ people search sites online are divided up into our Basic, Premium, and VIP Privacy Services based on the time / difficulty it takes to remove your Personally Identifiable Information (PII) from these sites. We also divide these sites up based on who scrapes from who, so you can genuinely be off those sites at those service levels … and not be repopulated.

Q: Can I Purchase an Al-la-Carte Opt-Out from a Particular Site or Sites?

A: Unfortunately, no. If you’re concerned only about a particular site, however, feel free to check out our Free Resources section filled with how-to videos and guides. Keep in mind, however, that you’ll also need to remove your information from the sites that your particular targeted site scrapes from and advertises with. This often goes into a rabbit hole of 25-50+ sites; this is another reason we do not offer the singular option.

Q: I Don’t See A Site Offered on Your List. What Do I Do?

A: Send us an email at services@privacyduck.com and ask us about it! We’re constantly adding new sites to our services and coverage as they come online. If it’s not listed yet - we most likely haven’t seen it due to its newness or we’re verifying/investigating the effectiveness of removal procedures.

Q: Why Do Your Basic and Premium Privacy Services Only Offer Reporting for 3 Months?

A: PrivacyDuck’s serviced sites are divided up based on how much work they take to remove / how much time it takes to remove. The sites on our Basic and Premium Services usually - on average - only take a handful of weeks at most to remove from (many of them are instant, or within a couple days). We report to you directly for three months on the status of these sites in case there are multiple records (which may take longer), repopulations, and any tech errors which may bring us into that third month. However, usually by month two you’re off all of the sites. We still watch for any repopulations for six months.

Q: Why Does Your VIP Service Offer Reporting for One Year?

A: PrivacyDuck’s serviced sites are divided up based on how much work they take to remove / how much time it takes to remove. The sites on our Basic and Premium Services usually - on average - only take a handful of weeks at most to remove from (many of them are instant, or within a couple days). The VIP sites, however, are much different: most of them require multiple requests, legal demands, and mail-in requests which take 6-8 weeks (sometimes 2-3 requests are required). In other words, these sites are tough - not impossible, but tough.

Read More of Our FAQs!

To make it handier we've divided the FAQs up into the following classifications:

There's also answer to many more questions - along with info on our company, comparisons of us against other companies, and detailed process information in our 2017 PrivacyDuck Process & Services Guide (free PDF download). Of course we'd also love to speak with you - call us at 415-320-1845 or send an email to services@privacyduck.com.