July 25, 2017

FAQS – Service Payment & Info Removal Details

PrivacyDuck Frequently Asked Questions

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Q: Why Does Your Checkout Take Me to Square, A Different Site?

A: All of our payments are handled exclusively through Square - a highly-secure payment processor based in San Francisco, CA. All payments are met with an automatic receipt for every transaction. We do this so that our clients’ cards and payment information are never stored in our servers (Square also does NOT require you to make an account in order to pay for PrivacyDuck services, though that is an option if you wish to do so). Since your card details and payment information are never stored on our servers they are not susceptible to any hacking attempts. In addition, you’ll never receive any surprise charges or automatic renewals with PrivacyDuck.

Q: What Happens Immediately After I Pay?

A: After paying for PrivacyDuck services via Square you will immediately be sent a PrivacyDuck-branded receipt from Square, which contains the service name purchased and the cost of payment (if paying a pre-arranged PrivacyDuck invoice, a receipt will also be sent immediately upon payment). You will also be sent our Information to Remove email which contains information on the next steps (please check your bulk / spam folder if these are not received).

Q: How Do I Give You My Information?

We only accept client information for removal after a payment for service has successfully been made. At this point you will receive our Information to Remove email which contains next steps and how to submit your information to us for removal. Information may be submitted one of four ways: filling out our secure online form (https://www.privacyduck.com/removal-form/), sending an email, via fax, or via U.S. Postal Mail. Please note that information submitted via U.S. Postal Mail will significantly delay the speed of service.

Q: Do You Have An Account Log-In Area / Customer Dashboard? Do You Have An App?

No, PrivacyDuck does not utilize a log-in area / customer dashboard nor an app for information submission or progress review. Information may be submitted via online form, email, fax, or U.S. Mail while progress updates may be received via emailed PDF form (with free optional password protection) or mailed document ($100 printing & mailing up charge fee applies). We primary utilize these methods rather than an online dashboard for two reasons: 1) We don’t believe people need/want yet another username/password combination to memorize, 2) While we’re extremely secure, we just flat out don’t like having your info exposed / online in one place like that. We realize it’s a bit inconvenient, but we would rather err on the side of security.

Q: Do You Take PayPal?

A: Unfortunately, no. PrivacyDuck does not accept / use PayPal for services. Our payment processor, Square, does not accept PayPal-issued debit cards. Documented security issues with PayPal and changes in their business-to-business practices have led to us to end that relationship.

Q: Do You Accept Wire / Bank Transfers for Payment?

A: PrivacyDuck never accepts wire / bank transfers from standard U.S.-based clients. Wire/Bank Transfer acceptance by PrivacyDuck is extremely rare and is heavily vetted. Pre-approved International Sales are allowed to pay via wire / bank transfer after receiving authorization. Please contact services@privacyduck.com for more information.

Q: I Don’t Want to Pay Online. Do You Take Money Orders or Cheques?

A: PrivacyDuck never accepts personal, business, or traveler’s cheques for financial security reasons - exceptions will not be made. Money Orders are only accepted on a pre-determined, case-by-case basis for certain Need-Based Clients and International Sales in a select number of countries. If you believe your unique situation applies, please contact services@privacyduck.com for more information.

Q: Do You or Square Store Credit Cards?

A: PrivacyDuck never stores credit cards. All of our payments are conducted through Square, a highly-secure third-party payment processor based in San Francisco, CA. When making a payment with PrivacyDuck via Square you are given the option of making an account with them and storing/saving your card. This is not at all required - and is purely optional - when paying for our services.

Q: Are There Surprise Charges Associated with PrivacyDuck?

No. You pay in full for your chosen service level. We do not charge extra fees, hidden fees, or random fees in any amount for any bit of work we do for your account - and that’s a promise.

Q: Are There Extra Charges Down the Road with PrivacyDuck?

A: There are no extra charges down the road with your chosen service level at the time of purchase. Extra charges will only be a result of intentional changes to your original service if you choose to upgrade/add additional people. There are no extra charges for additional name variations, addresses, phone numbers, emails, or VIN records to be removed. There are no extra charges for covering repopulations within service time.

Q: Do You Store Client’s Personally Identifiable Information (PII) On Your Servers?

A: Nope; we don’t store cards or client’s PII on our PrivacyDuck servers in any fashion.

Q: What Personal Info Do I Need to Give You If I Sign Up?

A: After signing up you’ll receive our Information to Remove email, which has a link to our secure online removal form where you’ll submit your information for removal (https://www.privacyduck.com/removal-form/). We don’t ask for anything that isn’t already openly displayed online - the info is already out there, we just need to be able to match it and confirm it. For this purpose we ask you for your current name and any prior name variations (maiden name, name changes, etc.), your current and prior addresses, your current and prior email addresses (for email-based search sites), and your current and prior land and cell numbers (for phone-based search sites). We also ask for your date of birth (your age is already available online - we must confirm date of birth on numerous sites for removal). For vehicle and license plate-based search sites we also ask for the make/model of any current or recent owned/leased vehicles. Finally, we request a copy of your Driver’s License or state-issued Identification Card. When you submit this we ask that you block out your license number, picture, and signature (we can also do this for you). Please note: your name, address, dob, and issuing state must be showing. We do have the capability to work around receiving a Driver’s License/I.D. card, but the process will take several weeks longer and a date of birth must still be given. We are simply unable to complete the requested work without these items. On a case-by-case basis, we may also request marriage and/or name change certificates and - in the case of removing information for deceased individuals - a death certificate. We will never ask you for / request / need your Social Security Number or card (and no other legitimate privacy company will ever need this, either).

We also don’t want you to take up too much of your personal time to get these items together - often previous cities and states work fine in lieu of full addresses; we’ll also use what you provide as a jumping-off point to find what other information about you is online - we’ll confirm everything we find - in addition to everything you provide - before beginning the bulk of our work.

Q: Do I Need to Give You My Driver’s License / Identification Card / Passport?

Yes, we request a copy of your Driver’s License or state-issued Identification Card. When you submit this we ask that you block out your license number, picture, and signature (we can also do this for you) - your name, address, dob, and issuing state must be showing. We do have the capability to work around receiving a Driver’s License/I.D. card, but the process will take several weeks longer and a date of birth must still be given. We are simply unable to complete the requested work without these items. If providing a U.S.-issued passport, please block out your passport number (or we can do this for you).

Read More of Our FAQs!:

There's also answer to many more questions - along with info on our company, comparisons of us against other companies, and detailed process information in our 2017 PrivacyDuck Process & Services Guide (free PDF download). Of course we'd also love to speak with you - call us at 415-320-1845 or send an email to services@privacyduck.com.